Playbook12 min
How $50M Plumbers Lift Average Ticket From $375 to $625.
Most $50M residential plumbing contractors stop their average ticket at $375. Here is the system that lifts it to $625 without raising prices.
By TreyTag
Field Services.
15 articles tagged field services.
Playbook11 min
How $50M HVAC Contractors Hit 78% Tech Utilization.
The industry average is 65% billable. The top quartile clears 78%. The gap is 250 hours per tech per year, and it lives in your dispatch board.
By TreyField notes10 min
Why 30% of Plumbing Service Calls Need a Second Truck Roll.
Industry average plumbing first-time fix rate sits at 76%. The other 24% comes back as second truck rolls. Here is where they actually come from.
By TreyPlaybook12 min
How $50M HVAC Contractors Price Commercial Service Agreements.
Most $50M HVAC contractors price commercial agreements off the last quote with a 5% bump. Here is the four-number bottom-up workflow that protects margin.
By TreyPlaybook11 min
How $50M Fire Protection Contractors Track 5,000 Inspections.
Mid-market fire protection shops run 5,000+ NFPA inspections across 200 sites. Here is the operating model that prevents the misses.
By TreyPlaybook12 min
How $50M HVAC Contractors Quote Replacement in 24 Hours.
Most mid-market HVAC contractors take 4-7 days to quote a replacement. The 24-hour workflow that costs you no margin and wins twice as many bids.
By TreyField notes12 min
Why Most HVAC Callbacks Come From the Same Three Techs.
When you pull HVAC callback data by tech, the spread is huge. Three techs drive most of them. The fix is targeted coaching, not a company-wide checklist.
By TreyPlaybook12 min
How $50M HVAC Contractors Lift Renewals From 60% to 85%.
The mid-market HVAC shops losing 30% of service agreements at renewal almost never lose them on price. Here is the operator workflow that closes the gap.
By TreyOperator's view11 min
PE Is Rolling Up Field Service Software. Three Options..
Private equity poured $3.5B into field service software in 18 months. Here is what $50M HVAC, plumbing, and electrical operators should do.
By TreyPlaybook11 min
How to Get New Field Service Techs Productive in 90 Days.
Field service technician onboarding takes 12 months at most shops. Here is the 90-day structure that cuts ramp time in half, with the P&L math.
By TreyTeardown10 min
ServiceTitan vs. Alternatives for Mid-Market HVAC.
ServiceTitan IPO'd. BuildOps hit unicorn. For $30M-$75M HVAC contractors, the FSM platform choice just got harder. Here is the honest segmentation map.
By TreyPlaybook11 min
Why Sub-Contractor Coordination Breaks at 15 Active Jobs.
Sub-contractor coordination works at 10 jobs and fails at 15. Here is the system mid-market GCs use to scale without buying a new PM platform.
By TreyField notes10 min
Customer Communication Contractors Get Wrong: Ditch the Portal.
A $40M HVAC contractor spent $35,000 on a customer portal and got 8% adoption. Here's what actually drives repeat business in field services.
By TreyField notes10 min
Why Your HVAC Dispatch Board Is Wrong by 10 AM.
Your dispatch board looks perfect at 7 AM. By 10, emergency calls and callbacks have rewritten it. The real system is your dispatcher's head.
By TreyPlaybook9 min
Why Field Service Scheduling Breaks Past 25 Technicians.
Most field service companies hit a scheduling wall around 25 techs. The fix is not better software. It is better process.
By Trey№ 005Get in touch
Tell us the workflow.
It's a conversation, not a sales call. You tell us what's broken, we'll tell you if we can fix it.
hello@granular.to